Richard Blank spoke on Embracing Change: A Journey from Philadelphia to Costa Rica. You don't want to miss this!




Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center, a division of Cheyenne Consultants, a company incorporated in Costa Rica.


At the beginning of the new millennium, Mr. Blank relocated to Costa Rica to train over 500 employees for one of the larger call centers in Central America.




--------- EPISODE SUMMARY ---------


Experience the thrill of leaving everything behind and stepping into the unknown with our guest Richard. This brave soul embarked on a life-changing journey from the comfortable familiarity of northeast Philadelphia to the intriguing, yet challenging terrains of Costa Rica to work in a call center. His story is not merely one of geographical displacement, but an incredible journey of personal and professional growth as he mastered the art of sales, retention, customer support, training, onboarding, and human resources. Richard's tale is a testament to the power of calculated risks and a strong network of support, which inspired his forthcoming children's books.


Communication is an art, and Richard is a master painter. We get a chance to delve into his palette of effective communication strategies and techniques. He introduces us to the 'buffer boomerang' - his secret weapon for handling difficult conversations with diplomacy and strategy. Richard encourages us not simply to speak, but to express with authenticity, listen actively, and respond strategically. He underscores the significance of constructive feedback along with the apt use of expressions and vocabulary.


Lastly, Richard unravels the hidden connections between due diligence, travel, and relationship building. He advocates investing time to understand a person or organization's culture before engagement. He believes in the power of being present - it’s more than just showing up, it’s about being there, fully engaged, listening, and participating. Richard’s journey from Philadelphia to Costa Rica is the epitome of embracing different cultures, leading to personal and professional growth. So, plug in your earphones, press play, and let Richard take you on an unforgettable journey, equipping you with practical insights and inspiring you to take the leap toward growth and success.




--------- EPISODE CHAPTERS ---------




(0:00:00) - Business and Personal Growth for Entrepreneurs


(0:08:17) - Effective Communication Strategies and Techniques


(0:16:21) - Due Diligence and Building Relationships


(0:24:05) - The Power of Travel and Inspiration




--------- EPISODE CHAPTERS WITH SHORT KEY POINTS ---------


(0:00:00) - Business and Personal Growth for Entrepreneurs


Richard took a calculated risk and moved to Costa Rica, gaining experience in sales, customer support, and human resources, and plans to write children's books.




(0:08:17) - Effective Communication Strategies and Techniques


Authenticity, active listening, constructive feedback, and soft skills were discussed to improve communication.




(0:16:21) - Due Diligence and Building Relationships


Taking time to research and understand company culture pays off, as listening actively and taking notes, using delivery and performance to stand out.




(0:24:05) - The Power of Travel and Inspiration


Richard discussed the importance of openness to cultures and opportunities, authenticity, active listening, and researching company culture.




--------- EPISODE KEYWORDS ---------


Business Growth, Entrepreneurs, Communication Strategies, Diplomacy, Constructive Feedback, Expressions, Vocabulary, Soft Skills, Due Diligence, Relationship Building, Travel, Authenticity, Active Listening, Buffer Boomerang, Philadelphia, Costa Rica, Company Culture, Engagement, Performance, Meaningful Connections



---

Send in a voice message: https://podcasters.spotify.com/pod/show/wedontplay/message

Comments & Upvotes

Listen On

Also In Season 6